Privacy Policy

Last updated: [November 11, 2025]

Welcome to EPG Promo Gifts (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or contact us about our products and services.

1. Information We Collect

We may collect the following types of information from you:

Personal Information: Name, email address, phone number, company name, and shipping/billing address.
Order Information: Product preferences, artwork, and custom design details necessary to fulfill your order.
Technical Information: IP address, browser type, device type, and cookies that help us improve site performance and user experience.
Communication Records: Messages or emails you send to us, including inquiries or order-related discussions.

We do not collect any payment information directly. All payments are processed securely through trusted third-party payment gateways.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders for custom promotional products such as lapel pins, challenge coins, medals, and other metal gifts.
Communicate with you about designs, quotations, delivery, and after-sales support.
Improve our website and customer service experience.
Send you updates, special offers, or newsletters (only if you have opted in).
Comply with applicable laws and regulations.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your information from loss, misuse, unauthorized access, or disclosure.
Only authorized personnel have access to customer data, and all employees are trained in data protection procedures.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties.
However, we may share necessary information with:

Shipping providers (for delivering your products).
Payment processors (for secure payment transactions).
Design and production partners (for completing your custom orders).

All partners are required to handle your data in compliance with privacy laws.

5. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us understand how visitors use our site and allow us to improve our services.
You can manage or disable cookies through your browser settings, but please note that some site functions may not work properly if cookies are disabled.

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

If you wish to have your data deleted, please contact us using the details below.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Withdraw your consent to marketing communications.
Request a copy of the data we hold about you.

To exercise these rights, please contact us at info@epgpromogifts.com.

8. Links to Other Websites

Our website may contain links to external sites.
Please note that we are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies when visiting.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised date.
Your continued use of our website after such changes means you accept the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

📧 info@epgpromogifts.com
🌐 EPG Promo Gifts
Website: [epgpromogifts.com]